Russell’s Heating and Cooling Testimonials

Hampton Roads, VA Heating and Air Conditioning

Norfolk, Virginia Beach, Chesapeake, Hampton, VA

At Russell’s Heating and Cooling we take personal responsibility to deliver extraordinary service to you each and every time without exception. We pride ourselves on doing the right thing, being there when we say we will be there and doing what we say we will do. Our goal is to always support each other in a positive and encouraging way.

We value our customer's opinions and guarantee 100% customer satisfaction with every job we perform. Take a look at what a few of our customers have said, and you will find out that our workmanship speaks for itself.

If you would like to speak with some of our customers please call us at 1-800-FURNACE and we will be happy to put you in touch with them.

"Over the years I have gained the utmost trust in my service technician Corey's knowledge and work ethic while servicing my system. When it became obvious that the air conditioning unit needed replacing, Corey advised me not only to replace the A/C unit, but the duct work needed to be redesigned and replaced as well. From the time my house was first built several of the rooms never heated or cooled as efficiently as did the others. The FROG for example seems to be an automatic write off. He suggested that I contact Donnie Hinton to provide a clear and concise plan for the redesign and expense involved.

Donnie was patient and thorough in his proposal. He promptly returned all my phone calls and addressed all my questions. Quality being one of my chief concerns he assured me that I would be completely satisfied.

Gavin and Roberto called in advance of their arrival and began to describe how the system would ultimately look. It became apparent from the beginning that Gavin would meet and exceed all my expectations. Gavin is an artist as well as a skilled craftsman in his profession. Phil and Brian were great additional assets to the job and were eager to do their part in completing a professional job. Which proves to me at least that it only requires a little more effort to do a quality job.

It is difficult now for me to remember how my attic looked before and how it looks now. The attic has become my favorite room. I am eager to show it to all friends and relatives. But apart from the over all appearance my entire house including the FROG heats so much more evenly. I am so pleased and simply amazed how a proper heating and air conditioning system should work.

You should be extremely proud of your entire staff. They all represent your company well."

Z. A. Melson

"I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat. Needless to say, we were very pleased with the company and would recommend your business to anyone. Matter of fact, you are probably the BEST BUSINESS I have ever worked with in the tenure of my pastorate here (27 plus years). Keep up the good work. This is truly a company that cares about their customers and community. Thanks for a job well done. "

Pastor Larry E. O'Brien
Churchland Assembly of God

"A year ago, I contracted with Russell’s to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system…he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results? The savings in energy usage throughout the summer is “mind altering”. Not only has the maintenance policy been paid for with the savings, but so has this year’s policy! Thanks Russell’s for saving me a bundle and reducing energy usage for a better world."

R. Snider

"You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one…we also want to recognize the installer…we cannot overstate what we think of his workmanship."

K. Hawkins

"Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything."

B. Fenstermaker
VA Beach

"Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don’t usually return opinion forms, but you need to know you have a staff you can be proud of!"

V. Horn

"You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell’s. You warmed much more than just my heart!"

G. Knoop

"Your company was very responsive to my needs. The quality of your work was extremely high."

Ms. Bright

“Your workers actually made this total replacement project an enjoyable learning experience…they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!”

J. Wellons

"Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn’t tell anything had been done."

T. Marsh
VA Beach

"Great expertise and timely service."

H. Turbeville

Contact Russell’s Heating & Cooling today at 757-337-4195, or browse our website for more information about residential HVAC services, commercial HVAC services or precision tune-up.

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